Shipping times vary by country, but it normally takes about 2 to 3 weeks for your item to arrive.

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for its status to update.

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

We know how important your order is! TUNJIA FASHION provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but TUNJIA FASHION does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them as well as contact us for a refund.

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support.

TUNJIA FASHION is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page. It usually takes 10-25 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs. TUNJIA FASHION is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

TUNJIA FASHION adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world. Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

I regret to inform you that, at this time, we do not operate an in-person store. However, we offer our products/services through our online platform, providing a convenient and accessible way to explore and make purchases. While we don't currently have a physical store location, our online store is designed to offer a seamless and enjoyable shopping experience. Our dedicated team is available to assist you with any queries or support you may need during your online shopping journey. Should you have any questions or require further assistance, please don't hesitate to reach out to us.